Monday, September 9, 2024

Welcome to the Revolution- A new (old) way of learning- The Way of the Unicorn









Welcome to the Revolution!


I believe most of us, old and young, who have been through university and graduate education, have the same recurring nightmare: piles upon piles of reading, where we had to underline and guess what was significant or what we would be required to remember. Then, even if the instructor reviewed in class, normally we would still be required to remember something from the hundreds of pages we were assigned.


What a ****ing nightmare! Think about the average graduate student that has a 5 course load. Each class may assign 50 or more pages per week, x 5 is 250 pages/week, x14 is 3500 pages/semester. Plus extra reading and studying for exams.


So the honest question for all of us is, is the textbook supposed to be the major source of learning? And just how does the student distill what is important if instructors don’t do it for them? And, if the instructor distills the important parts, how is reading beforehand really a productive use of time?


My experience in my education was that the courses where I relied on the instructor, not the text book, to do the teaching were the ones I got the most out of and still remember. As an example, I was honored to have W. Edwards Deming as an instructor at NYU Stern. No textbook no homework, just come and listen. Because it was HIS subject and he knew it. Another was Military History with Bela Kiraly, a Hungarian General who led the forces that resisted Stalin after WWII.


IN all of this, we should make a distinction between remembering and learning. The former will help you pass tests (not everyone is as good at remembering as others) but will not embed the learning in your head. In fact, an hour later, our mind tells us to jettison the weight and forget the stuff you will no longer need. If we really learn, it becomes muscle memory and our cortex keeps a drawer for it.


To make things a lot worse, here comes Gen Z: born connected, with a virulent dopamine addiction, reducing their attention span to almost nil. When we ask them to read 50-60 pages, they don’t; not necessarily because they don’t want to, because they can’t.


So, depending on a book to do the teaching and preparing the student to think about the subject enough to discuss it articulately in class, doesn’t work, especially in today’s world and especially with foreign students. Now the student, who is not stupid, recognizes that their job is to survive, and the way to do that is do what is necessary to pass or get your grade, whatever that is.


Most of us are in denial of those facts, and the publishing companies, who at least partially get paid by weight, don’t want us to face up. Now including links and other digital doohickies that make the text look not so archaic seems to be the answer.


It is not. Add digital case studies to the text, that is what the student will look at. The ONLY thing. So now they paid for the textbook because they need to get to the case studies.


As an instructor who had spent decades in international business, when I started teaching, I subscribed to the old formula. What did I know? After a couple of years of teaching I had to face up to the fact that the textbooks were not getting read and, even if they were, nothing much was being retained.


My decision then was to eliminate the textbooks and base my teachings on what I knew and believed, supported by videos and other digital media which were much shorter and much more to the point. And I found that discussions and presentations, which were dependent on the students’ thought, were the most valuable learning elements.


So I came up with the idea to write something which would be short, to the point, and require the students’ time for thinking not reading. Thus came The Way of the Unicorn and, with the guidance of the publisher, became a unique interactive playbook not a textbook. The terminology itself explains the difference.


This was all intuitive on my part as a leader of students and someone who was responsible for providing the plays they would use after graduation. They would not enter the workplace as a blank slate.


I didn’t know, when embarking on the project, that wise men before me had led a path to this methodology. The guiding principle for The Way of the Unicorn was stated by Ben Franklin, and maybe was originated with Xun Kuang:


“Tell me and I will forget. Teach me and I will remember. Involve me and I will learn."


THAT is how we need to teach our students and we must provide them with the media which will accomplish this. Granted this is a gift of our technology so we should use it and not be stuck in the old ways because booksellers want us to continue to be in denial or because that is the way it has been done before; for them to change to this format would be cannibalizing billions of dollars of inventory and a sea change of approach.


The military actually has been practicing this forever. When you go to basic training, your training focuses on involvement: Here’s your rifle, now shoot. Oops. You learn because you have to.

This is indeed a revolution, and welcome to it. It is welcome for both students and instructors. Welcome to The Way of the Unicorn!

NOTE: If you qualify as a university instructor or administrator, you may email me at mls19@nyu.edu and I will arrange for you to have guest access to the publication.



 



Thursday, September 5, 2024

Fashion and Lotus and Michael and Wabi Sabi

 Wabisabi and Fashion

Wabisabi & Lotus & Michael



 






“Taken from the Japanese words wabi, which translates to less is more, and sabi, which means attentive melancholy, wabi-sabi refers to an awareness of the transient nature of earthly things and a corresponding pleasure in the things that bear the mark of this impermanence.” (link)


Fashion by its nature is impermanence; it is the celebration of the new and the now


But, think about it: some parts of fashion endure and take on new avatars that resonate with us.


The same goes for nature; things pass, fade, come back and give us renewed joy.


This is our work at Lotus & Michael:


Less is more—minimalist, classic style-humble color, built with quality, comfort and endurance in mind—adorned with embroidery as a touch of elegance:

The fading and rebirth of flowers, creatures and all the earth’s gifts, celebrated with our embroidery.


Clothing that is simply multifunctional, as at home at work as on the beach or out to dinner as opposed to impulsive additions with a questionable role. More and newer is not necessarily better; it may add clutter to your wardrobe and decision-making.


“Wabi sabi encourages us to create empty space in our life instead of adding more and more. In that way, instead of pursuing objectives created artificially by the consumer society, this new empty space will gradually fill up only with what is beautiful and essential, instead of with noise and pressures that cause us stress.”   This is the difference between Lotus & Michael and fast fashion that consumes our brains and money: Our garments will play many roles, and perform with equal beauty for years— you can donate the rest- we did.


At the same time we recognize the impermanence of life and nature, so we celebrate our gifts, do not take them for granted, and understand that it is our responsibility to sustain them. 

The true beauty of Wabi Sabi is wonderfully captured in this story from India:

“A farmer who lived to the north of Jaipur would go to the closest spring to his farm every day for water. To carry the water, he rested a long wooden pole on his neck. A bucket hung from each end of the stick, which he would fill at the spring.


After a while, when he was returning home after fetching water, he realized that one of the buckets was half empty. Apparently, it had a small crack. The farmer decided to keep on using the broken bucket for years.

The bucket that always made it back home full was proud of its achievements. Every day it blamed the other bucket for the problem caused by its flaws.


‘You’re always spilling the water on the way back,’ said the perfect bucket. ‘You do half the work I do – you’re useless!’

‘I’m really sorry… I’m ashamed that the water leaks out because of this crack I have,’ the imperfect bucket apologized. Ashamed of its flaw, the bucket that always made it back half empty began to get depressed andbecame less and less talkative.


One day, the farmer heard the two buckets’ conversation. And he turned to the imperfect bucket saying: ‘Have you noticed that beautiful flowers have sprung up on your side of the path, but on the otherside there is nothing but earth and stones?’


The perfect bucket, lost for words, looked at the imperfect bucket enviously.

‘I planted seeds on your side of the path and every day you watered them when we returned home together,’ the farmer went on. ‘Over the last few years, I’ve been picking some of those flowers to decorate my house. Without you, I would never have been surrounded by such beauty.’” 


When we at Lotus & Michael wear our clothes, we make our statement-- we celebrate the then, now and tomorrow in a way that recognizes the nature of simple beauty and the complex marriage of fashion with function.


Does that resonate with you? Join us!


Monday, September 2, 2024

8 poems by me















I love writing poems- maybe because it is the only medium where I can combine irony humor and have a lot of fun with no consequence or outcome, because I do it for enjoyment and not to take myself too seriously. 

I have occasionally thrown in a poem here and there on this blog, but here's a quick selection of 8 that I like:


I am


I am

A blip in time;

I have no past

I have no future

Gone in an instant


A Blip


A blip

Can last

A hundred

Even a thousand

Years.


In Time


In Time

I will

Laugh

Cry

Love

Eat

Shit

Fuck

Revere

Nature

Kiss

Babies

Pet

Dogs

Doze

In Sunlight

Walk

In Rain;

This

Is MY

Time.

The Present.


The Helmsman


He stands tall against the wind

Grey-bearded, hand on the helm;

His skiff has survived storms,

Sharks, and the boiling sun.


At the bow sits a small young girl

With only a bucket hat

To protect her from the spray.

She looks anxious, afraid

they will never reach their destination.


Then she comforts herself

With the knowledge that she is not alone;

The Helmsman has made it many times

And is courageous, fearless,

Committed unconditionally to the journey.

He stands tall against the wind

Grey-bearded, hand on the rudder;

And he understands

The importance

Of arriving.


Fuck the rest.


My Life is Full of Shit?


That’s all you got?

All there is to it?

Just a bunch of shit.

And me with no pot. 


Is it all of you?

With your insincere twitter

That put me on the shitter

With your lies and drivel

And me with no shovel...


Does it pay off?

To be honest anymore?

When everyone else

Is none but a whore?

If you won’t join in

And you mean what you say

Then save the day

And just withdraw.


Where does an honest man go?

What does he do?

Find a soulmate for you

And, together, blow.


Don’t make a speech

Just pack it in

Find a beach

With lots of gin.

Unlimited lime

Unlimited shrimp

And bullshit is a sin.


Cats and Dogs

The Cat

(with Homage to Carl Sandburg)


The foggy cat

Enters on little cat’s feet

Takes a

slowly

slithering

shit

and moves on.


I love my dog


I love my dog

And he loves me.

I love him so much

I lift my leg to pee.


I dig my Pig


I dig my pig

She’s cute and fat,

She stole my heart.

My stomach asks, 

Can we eat that?



Hello Swimming Duck


Hello swimming duck!

Your paddling feet

Webs are a treat;

Your glistening breast

Sous Vide is best;

Your delicate thigh

I enjoy with rye;

Your supple leg

Yum! braised with fig;

Your elegant wings

Oh! my belly sings;

I love you, duck-

You’re a glorious creature

As a menu feature!


Wham-a-Lamb


Wham, you juicy lamb!

Fatty and delicious:

Your leg is so supple

It makes my mouth bubble.

I see your little head

Detached from the rest--

You look so surprised!

Were you not advised 

your taste was the best?































































































































Sunday, September 1, 2024

The Way of the Unicorn- Welcome to the Revolution!

 












Below is the Welcome section from the publication:

Welcome!

Welcome to The Way of the Unicorn.


Why did I write this book?

I wrote this book because, when I started teaching several years ago,  I felt the results of my teaching were not satisfactory. Even if the students liked me and my teaching, what did they actually take away? Not enough if anything. Why?


One key reason is that the few key concepts facts and teachings that really counted were getting buried with the crush of information that typically is thrown at college students. Just for example—let’s say a student is taking 5 courses during the semester, and each one requires 50-60 pages of reading per week. That’s up to 300 pages before any questions, quizzes, discussions etc. And not exactly romance novels—usually boring, wordy and written at the writer’s level, not the student’s.


Not so much, right? Let’s say you are a foreign student, reading in English. Or you are a GenZ student with a serious dopamine addiction. What will you do to satisfy it? Probably put the book down and spend your time on TikTok or the like.


The final result of the above is: most students didn’t read the 300 pages. How many did they read? Little or none. Those that did attempt to read got washed away with words. This is the case today, and academics and publishers alike have to face it. Publishing house libraries and bookstores are filled with books that may be 5-600 pages long. Now many publishing houses are conceding to the digital world and adding links to their publications. So now students have to read and look at the links.


When there was nothing but books, we couldn’t solve the problem. And we were used to that regimen. Today’s technology allows us to do more with less—and make it interactive from the getgo.


The evolution of my teaching and using the available technology led me to reduce the amount of reading I assigned, focus the students’ time on thinking and retaining  what is important to remember. Consequently, I developed lectures that took my students in that direction—thinking and talking about a topic helps you to internalize what it is about.


That is the first and most important premise of The Way of the Unicorn: spend students’ time thinking not reading. And talking about what you think.


But what is this Unicorn stuff?


My experience in business combined with teaching marketing and strategy courses led me to recognize that, to be successful in business (and isn’t that what we are teaching students to become?), you need to rise above the clutter and be special. As I have said in the book more than once, Be a Unicorn, not an Also.


If you agree with that premise, then how do you think it, do it, plan it and deliver it? Not just today, but sustainably? That is what the book is about.


There are literally tens of thousands (maybe more) of pages written about the subjects I discuss in the book. My goal is to distill those pages into what you need to know and remember.


Second point: The Way of the Unicorn is written to tell you what you need to know to adopt a successful business strategy. Period.


Because of this, I do not accept that it is a textbook. If I wanted you to play football for me, I would not furnish you with the complete history of the game and every play that has ever been run; I would give you a playbook that is appropriate for next week’s competition: Here’s what you need to know for now.


Final problem to overcome: The most challenging task I found as an instructor at the undergrad or graduate level was to get students engaged and actively involved in the class. Every time I was evaluated, the focus was on this point. So The Way of the Unicorn is totally interactive, using updated technology to compel students to participate and spend their time thinking about the subject- not reading about it. 


I believe this book is a new paradigm for teaching. Its methodology is suitable for any major or subject, if the writers orient themselves in the way I described above.

What is different about students learning from The Way of the Unicorn than traditional pedagogy? A saying is attributed to Ben Franklin which may have originated 2000 years before in China by Xun Kuang:

"Tell me and I forget. Teach me and I remember. Involve me and I learn." Because the students are totally involved in their learning, they will retain more with less. 

Third point: Students will learn from themselves and other students; this is much more likely to be internalized than when it comes from an instructor.


That said, the book is linked with the LMS when it needs to be.


The chapters are the homework and the lecture. Totally interactive and participative. This will make for more productive time for students and instructors alike.


None of this could have been accomplished without the help of Great River Learning. I am very grateful for their belief in me and my project.


Read on and enjoy the experience.


I also hope that you can use this book as a reference point for business. Again, why it is a playbook  not a textbook.  The latter are sold, donated or disposed after school. I hope this is your Little Red Book that you carry with you and leave in your top right desk drawer.


Michael Serwetz

June 26, 2024

Ridiculously hot and sunny.



Wednesday, July 3, 2024

When I Met Monet by Lotus Zhang (Of Lotus & MIchael)

Read this post on Lotus & Michael Blog When I Met Monet Part II :

When Michael wears our Kungfu shirt and stands on the bridge leisurely looking over the pond, I recall the painting I did years ago. That painting is about Monet; about Monet standing on his Japanese bridge watching his beloved waterlilies.


 

If Monet were here, he would like to wear the same clothes Michael is wearing now, and would look over the pond as Michael does.

READ MORE.... When I Met Monet Part II

Wednesday, June 26, 2024

Are you a Why or a Why Not? Think carefully. Your future may depend on it.

 Are you a why or a why not?

Think carefully. Your future may depend on it.


Are you afraid of change? Don’t like your current situation but can’t face the future with something different? Then you have a fixed mindset.


Or, do you welcome change as opportunity? Risks yes, but possible rewards outweigh them. Then you have a growth mindset.


Do you prejudge the future as if you can predict it? Do you defend the present as “we have always done it this way?”


Here’s the key question—please think about it. Are you a why or a why not?


The answers to these questions will most likely determine the course of your career and your relationships.


The most famous case of failure due to a fixed mindset is the case of Detroit in the 1980’s as told in Richard Halberstam’s The Reckoning. “Doing things the Detroit way” lost American carmakers the dominant share of market—forever.


One of the best movies of all time shows the paralytic, destructive and even tragic consequences of a fixed mindset: How Green Was My Valley, John Ford’s 1941 masterpiece telling the story of a Welsh mining town (which could be anywhere) that is so tragically stuck in their mindset so that the only way out is—out.


I recommend you watch this movie on YouTube or wherever you get your media. Then come back here and comment about your takeaways from this film. As with all films of that time, the focus is on acting, not effects. Great performances and a great story won this film 5 Oscars. It is one of my all time favorites—it entertains and teaches if you pay attention and open your mind.


Finally, answer the question for yourself: Are you a why or a why not? Are you happy with your answer? What will you do to change it if you feel change is needed.


Here is the link to the movie on YouTube: How Green Was My Valley?













Next article: an approach you can take to improve your mindset.


  


Saturday, June 22, 2024

Lotus & MIchael Road trip 1- To the Outer Banks (OBX)
















Want a road trip?” One day Michael suddenly asked, who had been inspired by his friend’s recent road trip.


“Road trip?” I felt interested, “Go where?”


“Down to the south along the east coast. We can go to Savannah, perhaps even Miami. We can leave it open, see how we feel then.”


Thus, we started the packing right away: One basket for our clothes, one basket for our drinks and fruit, one basket for the toiletries. Next morning, with a full tank of gas, our “wide-eyed” little green mini carrying us set off toward the south, where the sun shone blazingly.


 














Our first stop was the north Outer Banks, Kill Devil Hills. Sea, beach, palm trees, and sun-tanned people. Michael was born and grew up by the sea, so being with the ocean, listening to its roaring or rumbling, letting the refreshing sea breezes pass through his hair, he felt like he was back to his deep soul. While to me, who so lacked experience about the sea and beach, I was captured by the ocean aura immediately. Yes, the Ocean does have its particular aura: It is calm, yet wild; it is open, yet mysterious; it is clear and gay, yet salty and bitter. 


With our toes in sand, while watching the tides, I thought of a Chinese poem. It goes:


“Starting from tomorrow, I shall be a happy man--

Feed my horse, chop my firewood, and travel around the world;

Starting from tomorrow, I shall care for my crops and vegetables,

And build a house, facing the sea, enjoy the blooming spring.


Starting from tomorrow, I shall write to all my friends,

Telling them my happiness.

Whatever I get from that flash of happiness,

I shall tell everyone.


Give each river, each mountain a heartwarming name;

My dear stranger, I will offer you my best wishes as well--

May you own a prosperous future,

May you obtain a good ending with your darling one,

May you eventually find your happiness.

While I, I only hope to be facing the sea, enjoy the blooming spring.”

In my case, beside the sea and blooming spring, I will build a garden as well, a most magnificent sea garden. I already started it with a small collection of shells and stones that I took away.












 

Sunday, May 26, 2024

What is A Wearable Tattoo™? And why you may like to get one

 



Many of us (like me) have tattoos.


Some are small, some are bigger.


Some can be seen by others.


Some are hidden, to appear only to our intimates.


Celebrities with exposed tattoos have a better chance of them being seen by many others. They range from large and obvious, like Mike Tyson’s Maori eye tattoo, to Dame Helen Mirren’s interlocking v’s. Tyson said that he got the face tattoo to make a statement about himself as a warrior, and Mirren says that she was drunk when she got it (as were many that did the same), and that it represents “love thy neighbor.”


So what do all these tattoos have in common?


First, they are indelible, except with a lot of pain.


Second, they all make a statement.


But what if Mike Tyson doesn’t feel like a warrior one day? Or if Helen Mirren doesn’t feel so tolerant?


Too bad.


I think we can all agree that on different days, even different times of the day, we have many different feelings—power, powerlessness, love, beauty, happiness, dangerousness, endangered.


So, what if you could have a tattoo that you could wear when you feel like it and not when you don’t? Or that you could cover and expose at will?


If you like this idea, Lotus & Michael garments are for you. We created the Wearable Tattoo™


Dragon, Lion, Mamba, Spider, Peony, Sinensis, even Double Happiness and more on the way. These are all your go-to top, dress or shorts. Depending on how you feel that day.


Wear them, don’t, show them, don’t. Up to you.


All of this on garments that look, fit and feel great.


The result: Happiness.


Try them and give us your feedback by sending a picture of yourself with the garment on. The best combination of picture and story gets a free garment of your choice.

Thursday, March 21, 2024

Lotus & Michael 3 P’s: Planet, People, Product: Our love of nature and sustainability expressed through product and embroidery

 




It is popular these days in business courses (like mine) to teach about the Triple Bottom Line, which represents People, Planet and Profit that is, according to Harvard Business, a “sustainable business strategy” which benefits the environment, people and shareholders. This strategy is getting a lot of attention from businesses and consumers these days.


Our business strategy changes that up a little bit. Our strategy is Planet, People, Product. Wait- where’s the Profit? Don’t we want and need profit? Of course. The difference is that we firmly believe that we need to focus on the important stuff and profit will come. Why? Because people who love our product and our philosophy will buy—thus the profit will come, but our first mission is to place our product with people who love it and respect our brand.


All of our commitments are summarized in our Dozen Commitments below, but first let’s get a general understanding of our 3P’s:


Planet- All the critters, creatures and plants that live on our planet. From the little ladybug to the fierce tiger, from the modest crocus to the extravagant peony. Also included in Planet is our responsibility to protect it and not do anything to harm its present or future. In fact, we can add to its future by doing things like eliminating plastic from our product and packaging, and making garments that will last longer and not become garment waste.


People- All of us are residents of the same planet. Some have different roles than others, but that doesn’t change what we are and who we are-people. We believe and act to respect all people and their absolute right to feed their families and build their communities. This includes everything from how we treat people to how we pay them. 

With this philosophy, the physical, racial, financial differences between us become irrelevant.


Product- Once again, the product itself and its packaging should ALL be made of sustainable materials. Packaging should be minimized and therefore transport should minimize use of fuel. 

But here there is more: We know that clothing has the ability to make us feel good and happy, or bad and embarrassed, with all shades of grey in between. We go for the extreme happiness side. We want to see big smiles when people put on our garments, as well as those who observe them, because our product has delighted them by exceeding their expectations. 

Our product celebrates nature and is not afraid of showing that through its embroidery and quality fabric. We sell (and wear) the representatives of the world we believe in.

Quality is of the highest importance to us; without quality, all of our other efforts are wasted. Our garments are made with the harshest critic in mind—us.


This is our sworn commitment and the principles of how we live, so the natural result is our product. We live, create and produce by this philosophy. Our Dozen Commitments are the specifics:


Our Dozen Commitments:

1. Original Designs-All the designs showing on our products are created, owned and copyrighted by LotusandMichael,LLC.

2. Artisanal craftmanship-We pay meticulous attention to every detail, our products are crafted by the most skilled artisans with supreme fabrics to meet our high-quality standard. We would and do wear anything we sell to you.

3. Dependable Pricing-We guarantee that each product’s price on our website will be reliable and consistent, so as to be fair to every one of you when making a purchase. You will have the security of knowing your price won’t be discounted after you buy the item.

4. Payment Security-The payment methods offered on our website are secure by Shopify and Paypal. You can shop freely without any concern.

5. Pre-shipment Inspection-Though our manufacturers have conducted multiple inspections at our workshop, we inspect every piece of our products as a double guarantee before we ship it to you.

6. Customer Service-Offering you great products and services are our goal. Whenever you have questions or suggestions, please don’t hesitate to contact us (lotus@lotusandmichael.com).

7. Social Compliance-Our factories must adhere to our Code of Conduct, which looks out for the Health, Safety and Welfare of our workers; we guarantee to adhere to the SA 8000 standards, which include ensuring:

No Underage labor

Right to Collective bargaining

No Discrimination

No Environmental harm

Freedom of association

No Harassment and abuse

Compliance with Health & Safety Standards that protect workers

No Prison or forced labor

Wages that are fairly applied according to local and international standards and properly compensate workers for normal and extra work hours, days or task

No Excessive work hours- Workers must have at least one day of rest per week and overtime should be limited to 12 hours/week

No Unauthorized Subcontracting at Non-Compliant workshops

8. Fair Trade-We guarantee that we have ensured that the factories and workers in our supply chain comply with local and global Fair Trade standards. Our Suppliers will not pay less than the local and global standard, even if they can.

9. Paying Our Suppliers on Time-Once we buy something, we own it and will pay the suppliers for it in full and on time as agreed.

10. Worker Community Welfare-We take responsibility for the communities of workers in our factories and aim to build viable communities for them and their families. We pay a fair price that builds communities and sustains workers and their families.

   11: Sustainability and Minimal Environmental Impact-As home gardeners, we appreciate nature and our planet. Here we proudly announce that:

All the materials used in our products are natural and sustainable.

We build our products with great attention to be timeless and durable, so with a little tender loving care, they can be with you for years.

We are extremely selective on merchandising in order to produce less, thus less textile waste and more benefit for our planet.

We minimize our packaging to avoid wastage and avoid non-recyclable materials.

In our small way, we are willing to contribute as much as possible to the earth’s future.

12. Privacy Policy- Your time on our site is totally voluntary. We will never sell your information to third parties or follow you with tracking cookies. Our site is open to all and the information therein will never be gated content.

This we swear; this we live every day. Because we want to and should.

Join us.


Saturday, December 2, 2023

RIP Henry Kissinger 1923-2023 Opinion: The Death of American Strategy

 RIP Henry Kissinger 1923-2023











I am saddened by the death of the greatest strategist of our time, and more saddened by the fact that his death is such a non-event. Even more sad is that today’s governments do not have the experience, knowledge and capability that someone like Kissinger had (he visited China 100 times- NBC News), so they rely on politics and knee-jerk policies with strategy nowhere to be found (how many times has Blinken visited China?)


Kissinger and Nixon changed the world by applying strategy to the Cold War situation. Actually, both China and the US applied the same strategy, which can be traced back to at least the Three Warring Kingdoms period (220-280ce). After the collapse of the Han dynasty, China rule was divided into kingdoms. The evil Cao Cao, leader of the Wei kingdom, posed a great threat to the Shu kingdom, of which Liang was the military commander. So he convinced Zhou Yu, head of the neighboring Wu kingdom, to ally with Shu against Wei. This resulted in the defeat of Cao Cao.


The same strategy was used by both Kissinger and Nixon as well as Zhou En Lai and Mao Zedong. In this case, the threat was the Soviet Union. Zhou and Mao were worried about the aggressive posture of their neighbor to the North and did not want to be forced into a head-to-head conflict. Kissinger and Nixon were fearful of the threat of the two giant Communist nations with nuclear weapons as a critical consideration.


So, even though there were huge ideological differences between the US and China, Kissinger and Nixon adopted a reality-based strategy.


What are the differences between 1971 and today, Kissinger/Nixon and Blinken/Biden?


1. Nixon had a pair of balls

2. Kissinger was a brilliant strategist with an educated and informed world view

3. Nixon’s philosophy was that whatever benefited the US benefited him, not the other way around

4. As said before, they were comfortable with a reality-based strategy. Today, ideology and politics and polls determine strategy.


The result of their successful political leveraging were the SALT talks first, then eventually the collapse of the Soviet Union—because it had neither political or economic ground to stand on.


What can we learn from Kissinger/Nixon that we can apply today? Wait- from where I sit, even if I personally advise on US government grand strategy (fat chance of that!), the bigger problem is that there is nobody on the other end of the phone to listen to and understand me. Disagree? Tell me who the master strategist is in Washington (start with the Secretary of State, who appears to be the chief firefighter)?


I know- some of you are saying (after you call me a dumbass) that China in 1971 was much different than China today; today China is much more powerful and that power may pose a threat to the US. True. But China’s power today is thanks to us; we created the monster and now we are chiefly responsible to channel its power. No? If you had a kid who became a delinquent or sociopath due to your own neglect, who is responsible to fix the problem and make them productive? YOU are.


But what is different from then to now? Russia still proposes a threat, maybe even worse than in 1971. China didn’t invade Ukraine (or Taiwan). So leveraging amongst the three powers is equally important. 


So what did the people in Washington in whom we trust do and what should they do now? They let Putin cozy up to Xi, and a year or so later we are shyly meeting with this and that to try to restart relations. F**k that. Have a pair of balls. Meet with XI and his cohorts for as long as it takes to create a mutually beneficial program of cooperation, no matter what the Right or the Left says. The US is in the center of it all—you and me.


Also, don’t give me the line about that the US is a democracy and China is a dictatorship. Events of recent years, and our income gap, has proven that, if the US is a democracy, it is seriously flawed. OR in grave danger if Trump is ever elected again (the thought makes me think of alternative countries).


There is no Henry Kissinger or John Galt to save us now. Even if there were, I believe nobody would listen. The strategy that Kissinger and Nixon used is still valid today. Russia is even more dangerous and we cannot give up any leverage to Putin, because, like Stalin and Hitler, he is dangerous smart. 


The problem is that strategy as a guide for policy has been exterminated in favor of petty politics and greed. 


I don’t have too much hope for the US ever adopting an educated, non-partisan strategy given its current divisive and self-centered population and direction. One way I believe would work, IF the government were willing to let strategy override politics where it was appropriate, would be if the government had a standing committee of academic experts whose voice would be taken seriously in the formation of national policy.


Otherwise, as I said in the beginning, strategy will pass away with Henry Kissinger. Rest in Peace.


(Kissinger is one of the two people I admire most in the world; the other is W. Edwards Deming)


2 December 2023




Wednesday, October 18, 2023

Companies, please tell your “Virtual Assistant” to shut the **** up! Let’s put the Customer back into Customer Service










(read the article to the end and I will give you a hint about how to possibly shortcut this nightmare)


Technology is detrimental to business? In this case, yes. Am I nuts? Yes, no or maybe, read on.


I am willing to venture a guess that we all have been through this: You call a company that is vital to your existence like your internet provider or your bank, and, instead of a person, you get a “Virtual Assistant” who asks you to state your issue. No matter what your response, it tells you that you can get a quicker response by: a. visiting their web site b. chatting with someone (who is somewhere) or responding to the link they just sent to your mobile phone. If you don’t respond to one of those choices, there is no option to speak to a live human being. In fact, in more than one case (company to remain nameless), if you don’t choose one of those it hangs up on you. IF you have experienced that, you know how I feel, and if you didn’t, I need to know which companies you have called recently.


 










It seems that, today, companies will do ANYTHING to prevent you from talking to a human being. Why? Because that human being is someone who is paid for the knowledge that will help you, while the other choices are free or cheaper. 


Wouldn’t chat be a viable option? NO. Why? Because a. It is so much easier to say “sorry I can’t help you” on chat than on phone and b. more than likely, that person is in another time zone, probably working in the dead of night, is not paid by the company that you called and c. Doesn’t know jack about your problem.


So, since I am a businessperson and professor who is supposed to understand the economic benefits of technology, I should get it, right? NO. I don’t. For two reasons: a.  I didn’t get my problem solved and b. I am really pissed off at the gauntlet I have to go through every time I call. Make no mistake about it: If I had the chance to dump your ass and switch to another company, I would. So the company’s terrible customer service moat is switching cost. They are betting you can’t or won’t switch because your brain doesn’t want the trouble. Are they right?


What have I done in these situations? Simply, get apoplectic. I yell Customer Service! Representative! Human Being into the phone while pressing 0 a dozen times in rapid succession, like 00000000000000000. Oh.. Good thing my heart is sturdy.


Do I have to go through that every time? Seems so, except when I find a workaround (see below)


Wait, it gets worse. All of these companies have conspired, once you get to a point where a human is possible, to deliver the message, “We are experiencing a higher-than-normal call volume.” That, my friends, is half the story. The real deal is that the company is experiencing a higher call volume that the fewer and fewer humans cannot handle.


But seriously folks, if I were the CEO of one of those companies, I would STOP all that and allow customers to chat with a human any time they indicate a reason that cannot be answered by an automatic response (like bank account balance). But wouldn’t this cost more money? Depends if you are looking for short term gain or customer loyalty. Executives know about the value of customer loyalty, right? (Your answer? See below) 


Even for those unlike me (there are a lot of them) who just hangs up, gives up, or chooses one of the alternatives, the experience will create a negative memory in their unconscious mind and, according to Dr. Peter Steidl, author of Neuromarketing Essentials, just as our forebears did when they were looking for easier ways to hunt food, like this is a great place for food but there are lions there, whereas another with less food is lion-free. They will try to avoid the bad experience and look for more positive ones. 


Thus, for example, the plethora of cellular companies that has sprung up in recent years. They really don’t provide better service or coverage, but the companies people are switching from really suck. So as human beings led by their quest for dopamine (the brain’s chemical secreted when we have or anticipate a pleasing experience), they have to make the move.


My message to companies is, no matter how much more you think you are spending for prompt and human customer service, it will create more business, more loyalty and create behavioral codes that will make your company a no-brainer and an automatic choice. All you need to do is connect your customers to a real, knowledgeable person that actually works for the company in the same or nearby time zone. 


Happy customers spend more, stay longer and buy more things. This is a fundamental fact. Whereas unhappy ones become part of the leaks in your Leaky Bucket. Ask Apple, who still makes it easy to get in touch when you need help (used to be ask Amazon as well but they have gone the way of the outsourced). This is more than a fact of Customer Relationship Management or business logic: It is a fundamental function of our non-conscious mind or System 1, which controls purchase decision making.


Wait. Shouldn’t big companies know this? There are ways to measure customer loyalty, like Customer Lifetime Value and Customer Retention Rate, Average Customer Spend etc. 


NO. According to a survey done by Customer Gauge in 2022, 44% of businesses didn’t know their rate of churn or retention. In fact, 32% of B2B executives were completely unaware of their loyalty rates at all.

.

“According to our most recent research, 86% of B2B (me: I know this is for B2B but it should be the same or worse for B2C because B2B firms have fewer and less diverse customers) brands aren’t measuring the ROI of their customer experience (CX), while 47% don’t measure upsells, cross-sales, or other metrics of customer loyalty.” 


It gets worse. According to the same survey, “The trouble is that many of the executives we spoke to didn’t know how to measure customer loyalty.” 


OMG. Where is John Galt?


 






 









👍👍👍





What is my little hint to circumvent the gauntlet? Don’t respond to any prompts or questions; as soon as you get connected to the bot, press 0 and say customer service, representative, human. This will confuse the Virtual Assistant and give it no choice but to hand you over to a human. (This does not work all the time, nor does it guarantee which time zone the human will be in).


Good luck with that. Protesting or writing to the company most likely won’t help. As always, customers need to talk with their feet. Or their checkbook, as it were.



Friday, October 6, 2023

The answer is NO! Creative Destruction is NOT, nor will ever be, DEAD. So what about Nondisruptive creation?

 The answer is NO! Creative Destruction is NOT, nor will ever be, DEAD. So what about Nondisruptive creation?


After reading Kim and Mauborgne’s “Beyond Disruption,” I got my answer: NO. Creative Destruction is not only not dead, it is, as was venerated from antiquity and by Schumpeter, the way of all flesh. It may wear different clothes in this age of technology, or the Fourth Industrial Revolution, as the authors call it.


My answer did not come from anything they said, but partially from my own head, and partially by what they originally wrote about in Blue Ocean Strategy. 


The authors make a good case for what they call the third path to growth, after:

Complete disruption in the zero-sum world of conventional strategy within the boundaries of an industry. As an example, we can use Netflix streaming vs. DVD as a good example (hmm…let’s consider for a while that Netflix started in the DVD rental business). The social consequences of this type of disruption are massive in scale, like they were for everyone who worked for Blockbuster.

Partial disruption as exemplified by Blue Ocean Strategy. Uber caused havoc and great social consequences, even suicide, in the taxi industry; but there are still taxis today,

Then there comes nondisruptive creation, which the authors position as an innovation that has no social consequences, because it is something totally new which adds growth without something else dying or having to reinvent itself to survive. Examples they give are Viagra, Sanitary Napkins, and Prescription Eyeglasses.


Then it occurred to me, wait—the above examples were nondisruptive creation when they first came on the market, but are they now? So let’s look:


Viagra- Pfizer’s patent expired in 2017. Immediately afterward and until now, a new industry was born- generic ED and other drugs. Hims, Roman etc. all selling generic sildenafil at a small fraction of the price of Viagra (still today). Not only could former users who could afford the outrageous price of Viagra replace it with a cheaper alternative, but a whole new marketplace was born. Think about it—ED, which occurs to something like half the men over 40, does not restrict itself to the rich. Now an even bigger market was born, all those who had ED but not the means to buy Viagra.


Somebody said, not sure who, “if you fail to prepare, prepare to fail.” Pfizer had literally 20 years to think about what would happen after the patent expired. Maybe they thought about it, but they did nothing. Of course, as a result, their business has declined. 


 














Sales peaked at $2 billion and now the graphic has them at $0.5. It is difficult to estimate the market size today because of the price difference (generic around $.37/pill vs. $5.75 for the supposed real deal), but my guess is that the market is growing for the generic providers. 


2. Sanitary Napkins


Were first marketed by Johnson & Johnson in 1888 as “Lister’s Towels.” The nondisruptive creation didn’t last long as you can find ads for other brands as far back as 1900  


The current market size is huge- $23.6 Billion in 2022 projected to grow to $34.03 billion by 2030.  But this market has never, in real life, been a nondisruptive market. It is a conventional market and a zero-sum game. Most women will continually use the same item and, if they switch, it will not be a partial switch.


3. Prescription glasses- This is the most ridiculous citation of “nondisruptive creation.” Some sort of corrective lens goes back until latest the 15th century (1430) and the first protoype of modern eyeglasses with arms was invented in 1727 and made its debut in 1750. Here is Warby Parker’s timeline:


 









Looking at the timeline, exactly when was prescription eyeglasses a nondisruptive creation and when did it become a zero-sum game?


So is there no such thing as “nondisruptive creation?” I believe there is, but not only is it not enduring, it is the beginning, the birth, of Creative Destruction and its original iteration leads to a disruptive marketplace. Will it be total disruption or partial disruption a la Blue Ocean Strategy?


Depends.


Depends on what? Depends on what the product is and its usage, as we can see from the above. IF it is simply an innovation of an existing product that calls for substitution if adopted, then it fits the total destruction mode.


IF it is a product that crosses markets, as in Blue Ocean Strategy, it will be more difficult to copy and will not total destroy the disrupted product.


But in no case that I can see will a non-disruptive creation be in the garden of eden for long.


It can be a bit of a scary thought that, no matter what you do or invent, that you can be disrupted sooner or later. And, in today’s crowed marketplace, how do you prevent that from happening?


GO DISRUPT YOURSELF.

My best example of this business strategy is Apple. I am sure it was well known that the smartphone would replace the iPod, likewise with all the other trends Apple has captured since. Philosophy should be, I have to act like I work for another company and figure out how I would disrupt the current products. Then do it yourself- or someone else will. This entails waking up every day thinking about how you are going to improve or take the next step, not going to sleep or living in a bubble of denial as so many have done (think Nokia).


So, in conclusion, my position on Creative Destruction now is that it is not replaced by Nondisruptive Creation; it is, in fact, the beginning of that cycle.


So I won’t change my classes—totally. But, thanks to Kim and Mauborgne, I can present them with the most complete picture of product strategy.

AND, I understand that there is no answer for disruption. Just a matter of who, when, and how.


 Wikipedia, “Menstrual Pad,” https://en.wikipedia.org/wiki/Menstrual_pad#:~:text=The%20first%20commercially%20available%20American,by%20Johnson%20%26%20Johnson%20in%201888.

  Verified Market Research, https://www.verifiedmarketresearch.com/product/sanitary-napkin-market/

Warby Parker, "When were glasses invented?" https://www.warbyparker.com/learn/when-were-glasses-invented#:~:text=The%20invention%20of%20the%20printing,and%20sold%20by%20street%20vendors.





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